If you as a client or a prospective client of GTN ME (“us”) have raised a question or an issue with us for instance with your account manager or another employee of GTN ME without receiving a satisfactory answer you may file a complaint with us.

If our responses do not resolve the matter to your satisfaction, you may, submit a formal complaint to the Complaints Team via

Alternatively, you may send a letter to:

GTN Middle East Financial Services (DIFC) Limited

Reference: Complaints
Office 303, Level 3, Liberty House,
DIFC, Dubai, U.A.E

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Dubai Financial Services Authority (DFSA).